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One Park West

Welcome to One Park West

SW Energy provide you with; 

  • A heat and hot water billing service.
Contacts

If you have any issues with your bill, please contact SW Energy on 0330 088 3607.

If you have any other issues, e.g. loss of heat, then please contact your Development Management Team on 0151 232 2111.

Frequently Asked Questions

What does everything on my bill mean?

You can view and download an explanation of your bill by clicking on the following link.

Understanding your SW Energy Bill

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How do I pay my bill? One Park West

SW Energy offer several types of payment services:

  • Variable direct debit – if you would like to set up this facility please complete the direct debit mandate enclosed in your property welcome brochure or you can download a mandate further down this page. If you cannot download from the link or do not have access to a printer please call SW Energy’s Customer Service Team on 0330 088 3607.
  • BACS – you can make a direct payment through your online bank account to SW Energy Ltd. Sort Code: 205143 and Account No: 73020193. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill.  Please note payments made using this method may take 3 working days to be allocated to your account.
  • Cash Payment – You can also make cash payments at any Barclays Bank to SW Energy Ltd. Sort Code: 205143 and Account No: 73020193. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.
  • Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on 0330 088 3607.
  • Online - Via our secure online Payment Portal.
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Where is my meter located - One Park West?

Your heat and hot water meter is located in the utility cupboard of your apartment.

The majority of the meters were fitted inside the Heat Interface Unit (HIU) cover but a few apartments had the meter fitted to the pipework just outside of the HIU. 

You can manually read your meter by lifting off the HIU cover (white metal case) to reveal the meter. See How do I read my meter at One Park West? 

Please take care when removing the HIU cover as it is quite heavy and the edges may be sharp; you may require additional assistance.

Your meter will look like this;

If your meter is not located in the utility cupboard please contact your Development Management Team for further details on the location of your meter.

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How do I read my meter at One Park West?

The majority of meters will be read remotely or by your on-site team, so there should rarely be a need for you to take a reading.

If you do need to take a reading the diagram below shows the typical digital meter layout at One Park West.

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