Heron Tower

You can view and download an explanation of your bill by clicking on the following link.

Understanding your SW Energy Bill

SW Energy offer several types of payment services:

• Variable direct debit – if you would like to set up this facility please complete the direct debit mandate enclosed in your property welcome brochure or you can download a mandate further down this page. If you cannot download from the link or do not have access to a printer please call SW Energy’s Customer Service Team on 0330 088 3607.
• BACS – you can make a direct payment through your online bank account to SW Energy Ltd. Sort Code: 205143 and Account No: 90465801. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill.  Please note payments made using this method may take 3 working days to be allocated to your account.
• Cash Payment – You can also make cash payments at any Barclays Bank to SW Energy Ltd. Sort Code: 205143 and Account No: 90465801. Please remember to enter your unique customer reference when making a payment which you can find on the top right-hand side of your bill. Please note payments made using this method may take 3 working days to be allocated to your account.
• Telephone - To make payment by debit or credit card by telephone, please contact SW Energy’s Customer Service Team on 0330 088 3607.
• Online - Via our secure online Payment Portal.

Your heat and hot water meter is located in the hallway ceiling of your apartment building.

You will not therefore be able to directly access your meter.

If you need access to your meter please contact your Concierge.

The majority of meters will be read remotely or by your on-site team, so there should rarely be a need for you to take a reading.

If you do need to take a reading (e.g. when moving in or out of a property) the diagram below shows the generic digital meter layout.