Customer service is really important to us, and we want to ensure that we handle any customer queries or complaints thoroughly and effectively. If you are unhappy with our service, please give us the chance to make things right by contacting the Customer Service Team.
If you have contacted our Customer Service Team, and still feel that we haven’t resolved your problem you can make a formal complaint. This can be done by writing to;
The Complaints Manager
SW Energy Ltd
PO Box 271
Postal complaints will receive an acknowledgement letter within 7 days of SW Energy receiving the letter, and a written reply within 20 working days of receipt of the complaint letter.
Email complaints will receive an acknowledgement within 2 working days of receipt and an email reply within 15 working days.